3rd
edition

Pronovea Contact Centre World Summit 2024

25 - 26 Sep 2024
Vienna | Physical | Online | Hybrid
Explore how customer service works with the fusion of AI, Robotics, ML, AR/VR, and predictive analytics, crafting unforgettable experiences while preserving the human touch. In today's omnichannel world, contact centers lead the charge, meeting the demands of mobile-first consumers amidst the COVID-19 landscape. Network, benchmark, and be inspired by industry leaders as we pave the way for quality, standard, and efficient customer service. Don't miss this opportunity to stay ahead of the curve and elevate your brand to new heights!
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Topic Highlights

  • The Future is Here: Adapting Contact Centers to Thrive in the Digital Age
  • Self-service & Assisted-service Options - A win-win for Everyone
  • Revolutionising Customer Service with AI-Powered Chatbots and Virtual Assistants
  • Shaping the Future of Customer Services with AR/VR
  • Tapping the Metaverse for Immersive Customer Services
  • Sentiment Analysis & Large Language Models Herald A New Era For Contact Centers
  • Embracing the “Internet of Things” to Revolutionize Customer service
  • Elevating Customer Service Excellence: Unleashing the Power of Omnichannel
  • Gamifying Growth: Unleashing the Hero Within Your Agents
  • The Promise of AI: Customization and Personalization
  • The Power of Hyper-Personalization in the Contact Center
  • Driving Customer Centricity in Contact centres
  • Harnessing Real-Time Data for Improved Customer service
  • Turning Contact Centre as a Profit centre for Driving Business Growth
  • Evolving Contact Center to Customer Experience Hubs

Meet the experts

Pronovea has carefully assembled a speaker faculty of leading C-suite executives, directors, thinkers, and innovators to provide the blueprint for Contact Centre in 2024. Join us for engaging case study presentations, panel discussions, roundtable discussions, interactive breakout sessions, and insights from leading cross-industry professionals from around the world.

Valentina CESANI Photo
Rail Europe Logo
Valentina CESANI

Rail Europe

Chief Operating Officer

Kristina Judina Photo
Elisa Eesti AS Logo
Kristina Judina

Elisa Eesti AS

Head of Customer Unit

Eifion Lloyd Photo
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Eifion Lloyd

Openreach

Senior Manager, Customer Service Strategy

Károly Stöwer-Pál Photo
eBay Logo
Károly Stöwer-Pál

eBay

Head of Global Quality and Coaching

David Prieto Photo
Google Logo
David Prieto

Google

AI Solution Lead EMEA

Amit Vats Photo
ING Logo
Amit Vats

ING

Strategy & Transformation Lead - Retail Business Banking

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takeaways and benefits

Pronovea provides an excellent opportunity to connect and reconnect. Our summits provide you with a way of building connections and forging partnerships, as a strong network is necessary for corporate success. We bring a valuable forum for a range of different functions, helping people to share ideas, make decisions, and build team relationships across industries.

what people say about us

Our relationships with our clients are the most important and valuable part of our work and what we stand for. As our clients come from Europe, USA, Middle East, Asia, and Africa, our conferences truly take place worldwide. Senior decision-makers from all over the world meet at our summits to discuss the biggest problems facing their industry and to find viable solutions.

We at pronovea provide the market's most interactive and high-quality corporate conferences. We deliver the banking, telecom, pharma, and technology industries access to the most progressive and advanced business expertise available anywhere on the globe in one place. In order to return to their organisations with new, constructive ideas on how to advance their businesses, our clients depend on us to offer this information.

Commerz Direktservice GmbH Logo
Specialist & Product Owner in Digitalization, Chat Bots & AI
Commerz Direktservice GmbH

I had a great experience at the PRONOVEA Summit in Vienna, where I held a presentation on Automation Strategies. It was inspiring to discuss with colleagues all over the world, that face the same challenges and go the extra mile in creating sustainable digitalization strategies.

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Head of Novartis
Novartis

I had the pleasure of speaking at the 2022 PRONOVEA Pharma Summit in beautiful Vienna and meeting amazing people. I am looking forward to next time.

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Global Customer Experience Advisor
SAP

I feel energized after having met and connected with several business leaders worldwide Pronovea Summit in Vienna! Thanks for allowing me to be part of this great event!

TSB Bank Logo
Strategic Customer Insights Manager
TSB Bank

It was great to be a part of the Pronovea Summit. I heard some inspiring shares, and the passion for delivering customer-centric solutions via channels B2B and B2C is amazing. Looking forward to a positive future. Great job PRONOVEA.

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Customer Service & Digital Channel Management
Etisalat

Thank you, Pronovea and all the speakers at the event - I found every bit valuable!