Event Highlights

Here is a summary of everything you need to know about our summit

Topic Highlights

  • The Future is Here: Adapting Contact Centers to Thrive in the Digital Age
  • Self-service & Assisted-service Options - A win-win for Everyone
  • Revolutionising Customer Service with AI-Powered Chatbots and Virtual Assistants
  • Shaping the Future of Customer Services with AR/VR
  • Tapping the Metaverse for Immersive Customer Services
  • Sentiment Analysis & Large Language Models Herald A New Era For Contact Centers
  • Embracing the “Internet of Things” to Revolutionize Customer service
  • Elevating Customer Service Excellence: Unleashing the Power of Omnichannel
  • Gamifying Growth: Unleashing the Hero Within Your Agents
  • The Promise of AI: Customization and Personalization
  • The Power of Hyper-Personalization in the Contact Center
  • Driving Customer Centricity in Contact centres
  • Harnessing Real-Time Data for Improved Customer service
  • Turning Contact Centre as a Profit centre for Driving Business Growth
  • Evolving Contact Center to Customer Experience Hubs

Explore how customer service works with the fusion of AI, Robotics, ML, AR/VR, and predictive analytics, crafting unforgettable experiences while preserving the human touch. In today's omnichannel world, contact centers lead the charge, meeting the demands of mobile-first consumers amidst the COVID-19 landscape. Network, benchmark, and be inspired by industry leaders as we pave the way for quality, standard, and efficient customer service. Don't miss this opportunity to stay ahead of the curve and elevate your brand to new heights!

Network With

Members of board, C-level, GMs, Senior/Global Vice Presidents, Directors, Heads of departments from different industries and functions including:
  • Contact Centre
  • Digital Contact Service
  • Call Centre
  • Customer Support
  • Customer Service/Client Service
  • Self Service
  • Customer Care
  • Customer Service
  • Customer Operations
  • Omnichannel
  • Multichannel
  • Digital Channels
  • Technology Operations
  • Customer Relationship Management (CRM)
  • Customer Feedback
  • Customer Loyalty
  • Customer Retention
  • Customer journey
  • Sales & Service
  • Customer analytics
  • Customer Insights
  • Customer Communication
  • Customer Data Management
  • Digital Care
  • Social Care
  • Service Delivery