PRONOVEA
CONTACT CENTRE
WORLD SUMMIT
28 – 29 September 2022
VIENNA | ONLINE
CONTACT CENTRE
topic highlights
- Customer Care organizations – moving from crisis management to recovery
- Transforming your Contact centre into a Sales Centre of Excellence (CoE)
- Artificial Intelligence, Robotic Process Automation & Analytics – Tech based breakthroughs in Contact Centres
- Predicting customer behaviour with AI to handle customer expectations more effectively
- Technology & Innovation : Building the super human agent
- How Cloud based contact centres can replace traditional contact centres?
- How to enhance agents’ satisfaction and increase their feedback in turbulent times
- Adoption of digital self-service approaches in Contact centres – Mobile / Web apps , Chatbots, IVR systems, NLP, Real time coaching, AR/VR
- Linking Voice-of-Employee to Voice-of-Customer
- Future of contact centre outsourcing
NETWORK WITH
GMs, C-level, Senior Vice Presidents, Directors, Heads of departments and experts from any industry who is responsible for and involved in:
- Contact centre
- Digital Contact Service
- Call Centre
- Customer Support
- Customer Service/Client Service
- Self Service
- Customer Care
- Customer Service
- Customer Operations
- Omnichannel
- Multichannel
- Digital Channels
- Customer Relationship Management (CRM)
- Customer Feedback
- Customer Loyalty
- Customer Retention
- Customer journey
- Sales & Service
- Customer analytics
- Customer Insights
- Customer Communication
- Customer Data Management
- Digital Care
- Social Care
speakers include
THE VENUE
VENUE: VIENNA MARRIOT HOTEL
UNIQUE THINGS TO DO IN VIENNA
Experience one of the world’s foremost museums! Let yourself be enchanted by works spanning five millennia, from Ancient Egypt to the modern era. Experience unique major works by Dürer, Raphael, Titian and Velázquez as well as the world’s largest collection of Bruegel paintings, all in a magnificent setting.
Many of the objects in the museum reflect Austria’s contributions to the development of modern technology. Multimedia shows and interactive experiments illustrate the dependence on technology in our daily life.
Discover the fascinating era of “VIENNA 1900” in the grand museum building on Vienna’s Ringstraße with art nouveau masterpieces of the Wiener Werkstätte by Gustav Klimt, Josef Hoffmann, or Koloman Moser. Inaugurated in 1871, the building by Heinrich von Ferstel is one of the grandest works of architecture on Vienna’s Ringstraße.
Request Full Agenda
At Pronovea we focus on delivering industry leading business conferences for our clients. Drawing on more than 20+ years of industry experience, we bring together the leading experts to provide best-in-class knowledge sharing events.
About Us
We provide must-attend conferences for decision makers in various markets
Pronovea events are the platform for professionals and businesses to connect, learn and maintain their competitive edge
What We Do
• Produce must attend conferences – both online and in person
• Bring together market experts to enable professionals to learn about the latest advancements in their field
• Provide unique networking opportunities
• Enable our clients to remain informed of new technologies in their business.
Contact Us
Mariahilfer Strasse 123, 3rd Floor
1060 Vienna – Austria