2nd
edition

Pronovea Contact Centre World Summit 2023

27 - 28 Sep 2023
Vienna | Physical | Online | Hybrid
We are bringing together industry experts, contact center leaders, and decision-makers to discuss the challenges and concerns of the contact center industry. The summit provides a platform for idea-sharing and networking, focusing on the latest trends, tools, and techniques for successful contact center strategies in the future. The event addresses key burning issues and innovative industry approaches, providing attendees with opportunities to network, benchmark, learn, and be inspired. As contact centers evolve to meet the needs of mobile-first consumers, the summit aims to explore how technologies such as AI, Robotics, ML, AR/VR, and predictive analytics can create power amazing customer experiences while maintaining a human touch. The summit is a valuable opportunity for enterprises and brands to stay ahead of the curve and deliver quality, standard, and efficient customer service.
Request Agenda

Topic Highlights

  • Creating the Next Generation of Contact Centres.
  • Emerging True Omnichannel World - From Social Media and Chat to Voice.
  • Moving Customers to Self-Care Solutions – How Is It Helping Organizations and Customers?
  • Conversational AI, Bots & RPA’s – Futuristic Customer Service Model.
  • How Will Metaverse Shape the Future of Contact Centres?
  • Advanced Chatbots and Virtual Agents Will Make Contact Centers Irrelevant - Myth or Reality?
  • Recruitment and Retention Challenges for Contact Centres.
  • What Does Effortless Customer Service Look Like Today?
  • Conversational Design and UX For Contact Centres.
  • Multichannel Vs. Omnichannel Customer Service.
  • Repositioning the Voice of The Customer at The Centre Of Your Business.
  • Empowering Every Contact Centers to Become Customer Champion.

Meet the experts

Pronovea has carefully assembled a speaker faculty of leading C-suite executives, directors, thinkers, and innovators to provide the blueprint for Contact Centre in 2023. Join us for engaging case study presentations, panel discussions, roundtable discussions, interactive breakout sessions, and insights from leading cross-industry professionals from around the world.

Frank Derville Photo
Orange Logo
Frank Derville

Orange

Head of Orange Phone Innovation Program

Elizabeth Ajala Photo
Monzo Bank Logo
Elizabeth Ajala

Monzo Bank

Director of Complaints and Disputes.

Marco Merkx Photo
IKEA Logo
Marco Merkx

IKEA

Global Customer Engagement Leader

Burcu Begic Photo
A1 Telekom Logo
Burcu Begic

A1 Telekom

Director of Customer Services

Natasja Wientjes Photo
DHL Parcel Benelux Logo
Natasja Wientjes

DHL Parcel Benelux

Senior Director Customer Service

Joao Simoes Photo
Vodafone Logo
Joao Simoes

Vodafone

Head of Digital Care Tribe

Speakers Full List

takeaways and benefits

Pronovea provides an excellent opportunity to connect and reconnect. Our summits provide you with a way of building connections and forging partnerships, as a strong network is necessary for corporate success. We bring a valuable forum for a range of different functions, helping people to share ideas, make decisions, and build team relationships across industries.

what people say about us

Our relationships with our clients are the most important and valuable part of our work and what we stand for. As our clients come from Europe, USA, Middle East, Asia, and Africa, our conferences truly take place worldwide. Senior decision-makers from all over the world meet at our summits to discuss the biggest problems facing their industry and to find viable solutions.

We at pronovea provide the market's most interactive and high-quality corporate conferences. We deliver the banking, telecom, pharma, and technology industries access to the most progressive and advanced business expertise available anywhere on the globe in one place. In order to return to their organisations with new, constructive ideas on how to advance their businesses, our clients depend on us to offer this information.

Commerz Direktservice GmbH Logo
Specialist & Product Owner in Digitalization, Chat Bots & AI
Commerz Direktservice GmbH

I had a great experience at the PRONOVEA Summit in Vienna, where I held a presentation on Automation Strategies. It was inspiring to discuss with colleagues all over the world, that face the same challenges and go the extra mile in creating sustainable digitalization strategies.

Novartis Logo
Head of Novartis
Novartis

I had the pleasure of speaking at the 2022 PRONOVEA Pharma Summit in beautiful Vienna and meeting amazing people. I am looking forward to next time.

SAP Logo
Global Customer Experience Advisor
SAP

I feel energized after having met and connected with several business leaders worldwide Pronovea Summit in Vienna! Thanks for allowing me to be part of this great event!

TSB Bank Logo
Strategic Customer Insights Manager
TSB Bank

It was great to be a part of the Pronovea Summit. I heard some inspiring shares, and the passion for delivering customer-centric solutions via channels B2B and B2C is amazing. Looking forward to a positive future. Great job PRONOVEA.

Etisalat Logo
Customer Service & Digital Channel Management
Etisalat

Thank you, Pronovea and all the speakers at the event - I found every bit valuable!