Event Breakdown | Contact Centre World Summit 2023

Topic Highlights

Creating the Next Generation of Contact Centres.
Emerging True Omnichannel World - From Social Media and Chat to Voice.
Moving Customers to Self-Care Solutions – How Is It Helping Organizations and Customers?
Conversational AI, Bots & RPA’s – Futuristic Customer Service Model.
How Will Metaverse Shape the Future of Contact Centres?
Advanced Chatbots and Virtual Agents Will Make Contact Centers Irrelevant - Myth or Reality?
Recruitment and Retention Challenges for Contact Centres.
What Does Effortless Customer Service Look Like Today?
Conversational Design and UX For Contact Centres.
Multichannel Vs. Omnichannel Customer Service.
Repositioning the Voice of The Customer at The Centre Of Your Business.
Empowering Every Contact Centers to Become Customer Champion.

We are bringing together industry experts, contact center leaders, and decision-makers to discuss the challenges and concerns of the contact center industry. The summit provides a platform for idea-sharing and networking, focusing on the latest trends, tools, and techniques for successful contact center strategies in the future. The event addresses key burning issues and innovative industry approaches, providing attendees with opportunities to network, benchmark, learn, and be inspired. As contact centers evolve to meet the needs of mobile-first consumers, the summit aims to explore how technologies such as AI, Robotics, ML, AR/VR, and predictive analytics can create power amazing customer experiences while maintaining a human touch. The summit is a valuable opportunity for enterprises and brands to stay ahead of the curve and deliver quality, standard, and efficient customer service.